Frequently Asked Questions

The detection accuracy depends on the quality of the drawings. Assuming a high drafting standard, Steel Genie provides very high accuracy for member detection. The accuracy for connection detection is even higher, as connections are calculated based on correctly identified members.
Simply, yes. Our user interface is very friendly and intuitive, allowing you to easily modify and edit detected elements before exporting.
The speed depends on the size of your project. Without considering the review and editing time, you can typically see your initial 3D model within the first 10–15 minutes.
We strive to support as many connection types as possible, and we are constantly expanding our database. You can view the current list of supported connections on our Connections page.
Definitely, yes. Steel Genie is a U.S.-based company, and all our servers are hosted securely in the United States (AWS infrastructure).
Steel Genie performs simple connection calculations based on AISC standards, supporting both LRFD and ASD methods. It can design connections based on shear forces detected on members and can recommend the appropriate method (shear capacity, UDL method, etc.) for your project within seconds.
You can easily create a support ticket through our system. One of our team members will contact you, and depending on the case, support may be provided via email, phone call, or online meeting.
Not at the moment.
We hope it won't be necessary often, but yes, you can manually revise or correct any missing or misdetected elements.
We offer one powerful all-inclusive plan. Please contact us for more details!

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